Goodbye, 2022! I hate the phrase ‘Good Riddance’, but I’ll not be sorry to see the back of 2022. It was a year which started under renewed Covid restrictions and has seen a terrible war in Ukraine, plus three Tory Prime Ministers and outrageous political turmoil. We’re in the throes of an economic crisis, with… Read more »
Posts Tagged: Customer Service
Amazon can’t do what Waterstones does…with bells on.
Things that Amazon can’t do – but Waterstones does…with bells on. I took an hour last week between meetings to do something I rarely do; I indulged in some retail therapy. It’s not that I don’t spend money but if I do hit the shops it’s usually because I’m on a mission to acquire a… Read more »
Customers? Yes – we still matter! And so does this petition.
To be honest, it wasn’t really that bad being stranded in England for an extra two nights while Flybe grounded flights between Manchester and Inverness; I would have rather been at home, but I caught up with some work, and had a night to myself in a lovely hotel. But I wasn’t happy. While the… Read more »